Customer Services Information

Privacy & Security

Our postal address is:

JDH Enterprises Ltd.
37 Crackthorne Drive
CV23 0GJ

We can be reached via e-mail at or you can reach us by telephone at 0844 8120465.

For each visitor to our web page, our web server automatically recognizes no information regarding the domain or email address.

We collect name, address and telephone number only as required to complete the requested transaction and to enable us to keep our customers informed on the progress of their orders.

With respect to cookies: We use cookies to record past activity at a site in order to provide better service when visitors return to our site.

If you supply us with your postal address online you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Please provide us with your name and phone number. We do not share any of your personal information with other organisations except that which is required to process your payments.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use any newly collected data only from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request, we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by emailing us at the above address, calling us at the above telephone number, writing to us at the above address.

Consumers can have this information corrected by sending us an email at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: When we transfer electronic payments, all information is processed by a secure server hosted by a 3rd party. We do not store financial details (credit or debit card numbers) on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.


Orders are not considered complete until full payment has been received by us.

Orders are not considered accepted until the product has been shipped. Prior to this, any order may be cancelled (and the payment refunded) for any reason.

Once an order has been shipped and you have been informed by email (to the email address provided by yourself during the checkout process) the order is considered complete and can no longer be cancelled prior to the return of the goods to us.

Payment & Pricing

Payment for all orders must be made using one of the payment cards indicated as accepted during checkout, or by using Paypal.

The full price of the order, including any shipping costs, is displayed prior to payment.

The pricing information displayed on our website for each product is the full and complete amount to be paid for that product, excluding any shipping costs. No additional charges or taxes will be applied.

Non UK Customers

Where an order is placed for delivery to a country outside of the UK, it is possible that the recipient country’s customs service may impose additional charges. These charges may be collected by the local delivery service and so may appear to be additional delivery charges. This is not the case and any such charges are outside of our control and knowledge and entirely the responsibility of the customer.