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Customer Service

Customer Services information


We ship all orders next working day. This is Monday to Friday excluding public holidays. Products are shipped by Royal Mail but we reserve the right to change the carrier or service at our discretion to an alternative that will deliver your order at least as quickly. A signature may be required upon delivery.

Please do not request that your order is left 'in the shed' or other such places as we are unable to comply with such requests. if your order is likley to be delivered when no one is at home you have several options.

  • Royal mail operate an approved 'safe place' system where you can request packages be left.

  • If no one is home to accept your delivery Royal Mail should leave a card indicating that a delivery was attempted. The package will be taken back to the local RM delivery office from where it can be collected, or you can request re-delivery online at www.royalmail.com/personal/receiving-mail/redelivery and select a day that is convenient for you.


Privacy & Security

Our postal address is:
JDH Enterprises Ltd.
Unit 5b Midland trading Estate
Consul Road
Rugby
CV21 1PB
UNITED KINGDOM

We can be reached via e-mail at sales@thegroomedman.co.uk or you can reach us by telephone at 0844 8120465

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect name and address, telephone number only as required to complete the requested transaction and to enable us to keep our customers informed on the progress of their orders.

With respect to cookies: We use cookies to record past activity at a site in order to provide better service when visitors return to our site.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We do not share any of your personal information with other organisations except that which is required to process your payments.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use any new collected data only from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
With respect to security: When we transfer electronic payments, all information is processed by a secure server hosted by a 3rd party. We do not store financial details (credit or debit card numbers) on our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.


Returns

We comply with all current UK and EU legislation with respect to distance sales

All ordered goods may be returned provided we are informed by email or letter within 14 days of receipt.

In these circumstances, please return the goods, complete with all parts and original retail packaging (if any) within a further 14 days. A full refund of the original payment will be made upon receipt of the goods at our premises.

Returns beyond 14 days may be accepted at our discretion. Any such returns will be subject to a re stocking fee of between 20% and 50% depending on the timescale involved.

Should the goods received be damaged, faulty or otherwise incorrect please inform us by email as quickly as possible. Depending on the nature of the complaint we may request photographic evidence of the issue to assist us in evaluating the problem and to help us reach a satisfactory solution.

We may request the product be returned, in which case you will be reimbursed for the return shipping cost (Standard 2nd class mail unless otherwise agreed) upon receipt of the goods at our premises.

Any payment made by us as refund or reimbursement will be made via the original payment method. In no circumstances will any payments be made by Cash, Cheque or other alternative payment methods.


Ordering

Orders are not considered complete until full payment has been received by us.

Orders are not considered accepted until the product has been shipped. Prior to this any order may be cancelled (and the payment refunded) for any reason.

Once an order has been shipped and you have been informed by email (to the email address provided by yourself during the checkout process) the order is considered complete and can no longer be cancelled prior to the return of the goods to us.


Payment &Pricing

Payment for all orders must be made using one of the payment cards indicated as accepted during checkout, or by using Paypal.

The full price of the order, including any shipping costs, is displayed prior to payment.

The pricing information displayed on our website for each product is the full and complete amout to be paid for that product, excluding any shipping costs. No additional charges or taxes will be applied.


Non EU Customers

Where an order is placed for delivery to a country outside of the EU, it is possible that the recipient country's customs service may impose additional charges. These charges may be collected by the local delivery service and so may appear to be additional delivery charges. This is not the case and any such charges are outside of our control and knowledge and entirely the responsibility of the customer.


Secure Checkout

Now Accepting PayPal

One Day Dispatch