We comply with all current UK legislation with respect to distance sales.
All ordered goods may be returned provided we are informed by email or letter within 14 days of receipt.
In these circumstances, please return the goods, complete with all parts and original retail packaging (if any) within a further 14 days. A full refund of the original payment will be made upon receipt of the goods at our premises.
Returns beyond 14 days may be accepted at our discretion. Any such returns will be subject to a restocking fee of between 20% and 50% depending on the timescale involved.
Should the goods received be damaged, faulty or otherwise incorrect please inform us by email as quickly as possible. Depending on the nature of the complaint, we may request photographic evidence of the issue to assist us in evaluating the problem and to help us reach a satisfactory solution.
We may request the product be returned, in which case you will be reimbursed for the return shipping cost (Standard 2nd class mail unless otherwise agreed) upon receipt of the goods at our premises.
Any payment made by us as a refund or reimbursement will be made via the original payment method. In no circumstances will any payments be made by Cash, Cheque or other alternative payment methods.